Help centre
FAQ
Straight answers about membership, playback, regions, and why GLS doesn’t ship a VPN. Local-first streaming — not geo-bypass.
Basics
What is GLS TV?+
GLS TV is a membership media player and organiser. It helps you browse curated live and on-demand titles, manage private playlists, and save playable personal links — all in one place. GLS does not host or claim ownership of TV networks, sports rights, or studio catalogues.
Who can use GLS TV?+
Anyone who can legally agree to our Terms. A parent or guardian must supervise kids profiles and provide any consent required for a child’s use.
Is there a free trial?+
Yes — up to 14 days for new accounts, limited with account, device, and network signals (one trial per device). After that, choose a 30-day plan on Plans.
Regions & VPN
Why doesn’t GLS include a VPN?+
GLS is local-first streaming, not a geo-bypass tool. We do not sell, bundle, or operate a VPN to pretend you are in another country.
- Many streams are limited by the source owner or CDN to certain networks and territories.
- Building a VPN to dodge those limits would look like intentional circumvention — bad for members, partners, and the law.
- VPNs also add lag and buffering, and many CDNs block datacentre VPN IPs anyway.
Instead we prefer working mirrors for your connection when we can, and we keep licensed catalogue titles separate from personal or staff links.
A channel says it isn’t available on my network. What now?+
That usually means the upstream stream is region-locked, offline, or blocking your ISP. Try another channel, wait for health checks to rotate mirrors, or use the official app for that title in your territory. GLS support cannot unlock geo-blocked feeds with a VPN.
Can I use my own VPN with GLS?+
You may use a third-party VPN on your device if you choose. GLS does not provide or support that setup, and we cannot guarantee playback behind VPN exits — many streams will still fail. Using a VPN does not change our Terms: only access streams you are authorised to watch.
What does “local-first” mean?+
We order and heal sources so that feeds more likely to work in your region (for example South Africa / Africa mirrors) are tried first. That is failover — not spoofing your location.
Watching
What are profiles?+
After sign-in you pick who’s watching. Adult and Kids profiles keep continue watching, My List, and last channel separate. Device limits apply per plan.
Why does a live stream buffer or switch sources?+
Live HLS depends on the upstream CDN. GLS retries and can advance to the next mirror automatically. Brief stalls are normal on busy networks; if a title stays dead, Daily Ops health checks may demote it until a better source returns.
What is “What’s on”?+
Some live channels show a Now / Next programme strip when schedule data is available. It is a lightweight guide — not a full TV guide for every channel yet.
Does GLS work offline?+
The app shell can open offline (PWA), but live streams, My Links playback, account changes, and payments need a connection. Streams are never cached on purpose.
My Playlists & My Links
What’s the difference between My Playlists and My Links?+
My Playlists is for M3U channel lists and single .m3u8 streams. My Links is for guaranteed-playable personal URLs: HLS, YouTube, Vimeo, MP4 / M4V / MOV, and WebM (query strings after the extension are fine; extensionless direct files work when the server returns
video/*). Organised into folders like Movies, Kung Fu, Sports, and News. Neither is part of the licensed GLS catalogue. For a local smoke test, open My Links and use Try sample MP4— it fills your current origin's /media/sample.mp4 (same-app static file; no private-network block).Who is responsible for links I add?+
You are. Only import media you have the right to watch. User-added content stays in your private library and is not GLS-owned programming. See the disclaimer on My Links and our Acceptable Use rules.
What are Staff picks?+
Curated playable links published by GLS admins after preview and confirm. They appear on My Links as Staff picks — still separate from the licensed catalogue. Use Report if something looks wrong.
How do I report a bad or infringing link?+
On My Links or Staff picks, use Report. Rights holders can also follow the copyright / takedown process. Our team reviews open reports in admin.
Membership & payments
How do I pay?+
Choose a plan, then pay with a Yoco payment link/QR or EFT using the exact GLS reference. Access starts after verification. There is no automatic debit — you renew each 30 days if you want to continue. Details: Payments policy.
Can I get a refund?+
Contact support with your payment reference and reason. Approved refunds go through Yoco or EFT externally — a status change in GLS alone does not move money.
How many devices can watch at once?+
Concurrent device sessions depend on your plan (adult limits plus a Kids profile where included). Manage or revoke devices from Account. Sharing beyond plan limits can trigger blocks.
Account & privacy
I can’t tell if I typed my password correctly.+
On Sign in / Create account, use Show next to the password field to reveal what you typed, then Hide again when done.
What data do you collect?+
Account email, auth session, viewer profiles, payment references, support messages, and security signals needed to run the service. See the Privacy / POPIA notice.
Create account is disabled. Why?+
New registrations can be paused during maintenance or abuse spikes. Try again later or contact support if you already paid.
Help
How do I contact support?+
Signed-in members can open Support or use the in-app chat widget. Include your member/payment reference for billing issues.
Where are the full legal policies?+
Everything binding is on Policies. This FAQ explains common questions in plain language; if anything conflicts, the Policies page wins.